Ngokutsho kwesazi ngengqondo saseMelika kunye nomyili wengcinga uDaniel Goleman, ubukrelekrele bemvakalelo bubaluleke njengezakhono zengqondo zabasebenzi. Kwincwadi yakhe ethi "Emotional Intelligence, ivolumu 2", uxela iziphumo zeminyaka emithathu yophando lwamanye amazwe ngalo mbandela kwaye ugqibe kwelokuba umlinganiso weemvakalelo yenye yezona zinto zibalulekileyo kwimpumelelo yobungcali. Yintoni ngokwenene? Le yinto esiza kuyibona kwangoko.
Ingqondo ephikisayo isho ukuthini?
Ngendlela elula, ukuqonda kwengqondo kukukwazi kwethu ukuqonda iimvakalelo zethu, ukuzilawula, kodwa ukuqonda izinto zabanye kunye nokuziqwalasela. Abantu abaninzi abaphethe uxanduva lolawulo lwabasebenzi banikeza ukubaluleka okhethekileyo kule ngcamango ukwenzela ukudala indawo efanelekileyo yokusebenza kwabasebenzi. Iqala ngokusungulwa kwe-a zonxibelelwano nenkcubeko kunye nentsebenziswano kumgangatho wabasebenzi.
Umxholo wobukrelekrele bemvakalelo ke ubunjwe ngezakhono ezihlanu ezahlukeneyo:
- Ukuzazi: zazi wena, oko kukuthi, funda ukuqaphela ezethu iimvakalelo, iimfuno zethu, amaxabiso ethu, imikhwa yethu kunye nokuchonga ubuntu bethu bokwenyani obuchaza ukuba singobani.
- Ukuzilawula: kukukwazi kwethu ukulawula iimvakalelo zethu ukuze zisincede kwaye zingabi sisiseko sokukhathazeka kuthi nakwabalingane bethu.
- Inkuthazo: sisakhono sakhe wonke umntu sokubeka iinjongo ezinokulinganiswa kwaye ajolise kuzo ngaphandle kwemiqobo.
- Uvelwano: oku kukukwazi kwethu ukuzibeka ezicathulweni zabanye abantu, Oko kukuthi, ukuqonda iimvakalelo zabo, iimvakalelo zabo kunye neemfuno zabo.
- Izakhono zentlalo: kukukwazi kwethu ukunxibelelana nabanye, nokuba kukwakho ukukholisa, ukukhokela, ukwakha isivumelwano ...
Ukubaluleka kwengqondo yengqondo kwihlabathi lezakhono
Ngamhla, inxalenye enkulu yeenkampani zanamhlanje ziye zamkela "indawo evulekile", oko kukuthi indawo yokusebenzela evulekile evumela abasebenzi kunye nabaphathi ukuba basebenze njengeqela kunye nokwandisa ukusebenza kwenkampani. inkampani. Ngenxa yolu hlobo, kuyimfuneko ukuba umdibaniselwano ngamnye azuze ingqondo engcono yengqondo. Oku kuyimfuneko ukwenzela ukuba angakwazi ukuqonda kakuhle iimvakalelo, iimvakalelo kunye neemfuno zabalingane okanye abaphantsi kwakhe ukuze kukhuthazwe imozulu yomsebenzi wekhwalithi.
Ngokuqinisekisa ukusebenzisana phakathi kwabasebenzi, ingqiqo yengqondo iphinde iqinisekise ukuphuhliswa kweqela elinempumelelo kakhulu. Inempembelelo yokuphucula umkhiqizo ngokusebenzisa ukusetyenziswa okuhlukeneyo kokuvuselelwa kwengqondo. Ukongezelela, uvelwano, olunye lwezakhono zengqondo engqondweni, lukhuthaza ukukhulumisana okunxibelelwano olungcono phakathi kwenkampani kwaye luququzelele ukulungelelaniswa kwamaqela angagqugquzeli kodwa asebenzisane.
Iimvakalelo ezithandathu zokuqala ukuchonga
Ukuziqonda kwenza kube lula ngathi ukuba sisebenzise ukuze sizuze. Njengomgaqo oqhelekileyo, ukufunda ukulungelelanisa ngokufanelekileyo ukuziphatha okuveliswa yimvakalelo yakho kuya kuphucula ingqondo yakho.
- Uvuyo
Loo mvakalelo ubonakaliswe ukwanda ngokukhawuleza kwamandla kunye nomvakalelo wokuphila. Yisiphumo se-secretion ye-hormone ezinjenge-oxytocin okanye i-endorphin. Bahlakulela ithemba.
- Ma ngaliswa
Yimvakalelo ebonisa ukumangalisa ngokumangalisa okanye ngenxa yezinto ezingalindelekanga okanye imeko. Isiphumo kukuphuhliswa kwezitho zethu zengqondo, ezijongene nokubona nokuva. Esi sisiphumo se-neurons ephezulu.
- Ukunyaniseka
Kuyihlazo epheleleyo okanye ukungathandeki kwinto okanye imeko esicinga ngayo. Ngokuqhelekileyo, oku kubangela ukuvakala kwesohlwayo.
- Buhlungu
Isimo sengqondo esiza nexesha lokuzola ukuze ufumane imali kwiimeko ezibuhlungu. Ikhutshwe ngokunciphisa iilwimi zesiganeko okanye isigqi sokunyakaza.
- Intukuthelo
Ibonisa ukunganeliseki xa into ebalulekileyo kuthi ichithwe kuthi okanye into esithwesa yona okanye into esingayivumiyo. Oku kubangela ukuqokelela amandla.
- Uloyiko
Kukwazisa ngengozi okanye usongelo ngokwemiqathango kunye nemimoya yokucinga ngeendlela ezahlukeneyo zokujongana nayo okanye ukuyibalekela. Oku kubangela ukwanda kwe-adrenaline kunye nokunyuka kwegazi kwiimisipha xa kuthengiswa ngokukhawuleza kokuzikhandla ngokomzimba.
Ulwaphulo lwengqondo kwi nkokheli
Kufunyaniswa ukuba abantu abanengqiqo enengqondo banobunkokeli obubhetele kunye nangoko. Ngenxa yoko, inqanaba lobunkokheli alithembeli kwimeko apho umphathi uhlala khona kwinkampani, kodwa ngokukwazi kwakhe ukudibanisa nabasebenzi kunye nokuthetha nabanye. Kuphela ngokuzalisekisa le khrayitheriya inokuthi inkokeli ifaneleke njengenkokeli efanelekileyo.
Umphathi uphinde agwetywe ngokweendlela zakhe zokuziphatha nezenzo, oko kukuthi, ngokuthetha kwakhe okungabonakaliyo. Ngokulandela "ukunika nokunika" umgaqo, abasebenzi baya kuphendula ngokukhawuleza izicelo zabo ngokusekelwe kwintlonipho kunye neengqalelo zabo kwiimfuno zabo. Ingumthamo we-empathic kunye nobuchule bentlalo edlala indima ebalulekileyo apha.
Yiyiphi indawo yokunika ingqiqo engqondweni ekuqeshweni?
UDaniel Goleman usilumkisa ngokusetyenziswa gwenxa kobukrelekrele beemvakalelo njengoko kwakunjalo ngobukrelekrele obuninzi. Ewe kunjalo, i-quotient yobukrelekrele yayisisixhobo sokumisela amandla okuqonda kunye nokufaneleka komntu ngamnye ukuze aphumelele kubomi bobuchwephesha. Nangona kunjalo, iziphumo zovavanyo ezahlukeneyo zichonga kuphela i-10 ukuya kwi-20% yempumelelo yobungcali. Akukho sizathu sokwenza udliwanondlebe kwiziphumo ezingaphelelanga.
Ngakolunye uhlangothi, ulwaphulo-mvakalelo lunokuguqulwa ngokusebenzisa iindlela ezahlukeneyo nezenzo. Ngaphezu koko, akunakwenzeka ukwabela amanqaku ukususela ezintlanganisweni ezinhlanu apho ubuchule bengqondo busekelwe khona abukwazi ukulinganisa okanye ukulinganisa. Kungenzeka ukuba silawula kuphela inxalenye yalezi zixhobo kwaye sinokukhubazeka kwenye.
Ngamafutshane, ukuqonda ukuqonda kwengqondo yabaphathi kunye nabasebenzi kwinkampani kunceda ekuphuculeni umkhiqizo wabo kunye nokukwazi ukulungelelanisa utshintsho oluqhubekayo kwindawo yabo. Oku kubonisa inzuzo yobuninzi bobomi kunye nophuhliso lwezakhono, inqanaba lalo liyakwazi ukuhluka ukusuka komnye umntu ukuya kwelinye.
