Inhlolovo yokwaneliseka kuyindlela yokuhlola ikhwalithi yomkhiqizo noma isevisi emakethe. Lokho kusho, ukuze wenze ukuhlola okunembile, kubalulekile ukwazi ukuthi ungayibuza kanjani imibuzo efanele. Kulesi sihloko, sizofaka izinyathelo ezinkulu ezikuvumela ukuba wenze kanjalo phumelela inhlolovo yokwaneliseka.
Yiziphi izinjongo ze-a inhlolovo yokwaneliseka ? Yiziphi izinyathelo ezihlukene zokwenza ucwaningo lokwaneliseka? Indlela yokuhlola izimpendulo zohlu lwemibuzo lokwaneliseka? Sizothola okwengeziwe kulesi sihloko!
Yiziphi izinjongo zocwaningo lokwaneliseka?
Inhlolovo yokwaneliseka kuyindlela iningi lezinkampani ezicelwa ukuba yenze ngaso sonke isikhathi lapho zifisa ukuthuthukisa noma ukwandisa isabelo sazo semakethe. Inhlolovo yokwaneliseka ngokuvamile iholwa:
- ithimba lokumaketha;
- ithimba lesevisi yamakhasimende;
- ithimba lokulawula ikhwalithi.
Imibuzo kumele zikhethwe kahle futhi zenzelwe ukufeza lezi zinhloso ezilandelayo.
Thola umbono wekhwalithi yomkhiqizo
Nakuba inkampani izishaya isifuba ngekhwalithi yemikhiqizo yayo, kukhona kuphelaukubuyekezwa kwamakhasimende othatha indawo yokuqala! Ngempela, uma ikhasimende lingabongi ikhwalithi yomkhiqizo, imikhankaso yokumaketha isengozini yokungasebenzi. Sekushiwo lokho, kungenxa yohlu lwemibuzo ukuthi inkampani izokwazi ukuthi ithini imibono yamakhasimende ngekhwalithi yemikhiqizo ebekwe emakethe. Kodwa hhayi kuphela! Ngokusekelwe ezimpendulweni ezitholiwe, abasebenzi bezocwaningo bazokwenza nquma ukuma kwenkampani emakethe, ikakhulukazi maqondana nezimbangi zayo eziqondile.
Buyekeza isu lenkampani
Siyabonga uhlu lwemibuzo lokwaneliseka, inkampani ingazibuza yona. Ngempela, uma umkhiqizo ungadumile kakhulu, kufanele ucabange kabusha uchungechunge lwawo lokukhiqiza futhi ubuyekeze isu lawo lokuxhumana. Eqinisweni, inzuzo yohlu lwemibuzo ukuthi ivumela inkampani ukuthi yenze umuntu oyedwa noma ngaphezulu, ngenxa yokuthi inkampane izothuthukisa ikhwalithi yomkhiqizo wayo, phakathi kwezinye izinto, ukuma kwayo emakethe.
Linganisa ukusebenza kwesu lokuxhumana lenkampani
Siyabonga uhlu lwemibuzo, inkampani ingakwazi ukuthi isu layo lokuxhumana liyasebenza noma cha. Kanjani ? Hhayi-ke, uma umkhiqizo usezingeni eliphezulu, kodwa bambalwa abantu abaziyo ngokuba khona kwawo emakethe, lokhu kusho ukuthi kunenkinga ngesu lokuxhumana lenkampani noma ngochungechunge lokusabalalisa.
Yiziphi izinyathelo ezihlukene zokwenza ucwaningo lokwaneliseka?
ngoba enze ucwaningo lokwaneliseka, labo abanomthwalo wemfanelo walo msebenzi kufanele balandele izinyathelo ezimbalwa, phakathi kwazo esicaphuna kuzo.
Yakha imibuzo
Njengoba lolu kuwuhlu lwemibuzo, kubalulekile ukuthi imibuzo ibhalwe kahle ukuze kukhuthazwe amakhasimende ukuthi aphendule. Sekushiwo lokho, akuwona amagama kuphela abalulekile! Eqinisweni, ukuze kukhuthazwe ohlosiwe ukuba aphendule imibuzo ngeqiniso, kufanele ibe mfushane futhi icace. Ngamanye amazwi, kungcono ukukhetha imibuzo eminingi yokukhetha kanye nombuzo owodwa noma emibili evulekile.
Khetha ithagethi efanele
Isinyathelo sesibili ukukhetha umgomo ofanele. Empeleni, thumela imibuzo kusampula engalungile ingase ikunikeze izimpendulo ezingalungile ngokuphelele. Ngakho-ke, ukugwema lokhu, chaza ngokucacile iqembu labantu ofuna ukuthumela kubo uhlu lwemibuzo!
Ukwethulwa kwenhlolovo
Uma idokhumenti isilungile futhi isampula selikhethiwe, sekuyisikhathi sokuthi qala uphenyo. Ngalokhu, unezinketho ezimbili:
- ukubuza abantu emgwaqweni;
- ukusabalalisa uhlu lwemibuzo ku-inthanethi.
Eqinisweni, ukukhetha phakathi kwalezi zindlela ezimbili kuncike kwisabelomali onaso. Ngempela, i bukhoma imibuzo idinga ukuhlanganiswa kwabasebenzi nezinye izindlela ezibalulekile kulo msebenzi. Uma inkampani inesabelomali esanele, le ndlela yokuhlola imvamisa iyona ephumelela kakhulu, ngaphandle kwalokho ukusatshalaliswa kohlu lwemibuzo eku-inthanethi kungaba enye indlela enhle uma inkampani iqondise imigudu efanele yokuxhumana.
Ukuqoqwa nokuhlaziywa kolwazi
Isinyathelo sokugcina sihlanganisa ukuhlaziya zonke izimpendulo ezitholiwe ukuze nquma izinga lokwaneliseka kwamakhasimende. Ngalokhu, kungcono ukusebenzisa amathuluzi edijithali akwenza kube lula kuwe ukufunda nokuhumusha imiphumela yocwaningo.
Indlela yokuhlola izimpendulo zohlu lwemibuzo lokwaneliseka?
Theukuhlolwa kwezimpendulo zocwaningo lokwaneliseka kwenziwa ngokusebenzisa amathuluzi edijithali afinyeleleka nge-Cloud noma ngesofthiwe ezinikele yalolu hlobo lokusebenza. Inhloso yala mathuluzi ukuthi akuvumela ukuthi ube nombono wezinga lokwaneliseka kwamakhasimende abuzwayo.
