Ukuze inkampani ikwazi ukuthuthukisa imikhiqizo yayo futhi yandise isabelo sayo semakethe, kufanele isebenzise izindlela ezithile ezivumela ukuthi yenze lokhohlola izinga lemikhiqizo yayo kanye namasheya ayo ezimakethe zamanje. Ukwenza lokhu, akukho lutho olungcono kune-a quhlu lwemibuzo lokwaneliseka.
Uma ungaqiniseki, ake sethule kuwe, kulesi sihloko, izinzuzo ezihlukahlukene zalolu hlobo lwemibuzo. Yiziphi izizathu zokusungula inhlolovo yokwaneliseka? Kanjani ukusungula a inhlolovo yokwaneliseka ? Indlela yokukhuthaza ukwaneliseka kwamakhasimende? Sizokubona konke ndawonye!
Yiziphi izizathu zokusungula inhlolovo yokwaneliseka?
Njalo ngonyaka noma yonke isemester, izinkampani zisungula lokho okubizwa "inhlolovo yokwaneliseka". Iwuhlobo lwemibuzo ehlanganisa uchungechunge lwemibuzo evumela inkampani ukuthi ihlole izinga lokwaneliseka kwamakhasimende ayo. Ngokuvamile, izinhlolovo zokwaneliseka zithuthukiswa ithimba lezentengiso lenkampani, kanye nomphathi wekhwalithi, futhi lokhu kwehlela kulezi zizathu ezilandelayo:
Ukuhlolwa kwesithombe somkhiqizo
Ukubhrenda kubaluleke kakhulu ebhizinisini. Impela, ibhizinisi elinedumela elibi livame ukuthusa amakhasimende, ngakho-ke, lokhu kuzoba nomthelela omkhulu kwisabelo semakethe senkampani.
Ukuhlolwa kwekhwalithi yomkhiqizo
ziqhayise nge ikhwalithi yemikhiqizo yayo, kuhle lokho, kodwa ekugcineni, yizwi lekhasimende elithatha indawo yokuqala! Eqinisweni, leli phuzu livame ukubuyekezwa abakhiqizi abafisa ukuthuthukisa umkhiqizo wabo ukuze banqobe isabelo semakethe esiningi.
Khulisa inzuzo yakho
Ngibonga i- 'inhlolovo yokwaneliseka, inkampani inganquma ubuthakathaka bomkhiqizo wayo ukuze ikwazi ukuwuthuthukisa. Futhi ubani othi ukuthuthukiswa, uthi ukwanda kokuthengisa ngakho-ke, ukugcwaliseka kweresiphi engcono.
Misa uhlelo lokuxhumana olufanele
Abanye abathengisi bayasebenzisa imiphumela yocwaningo lokwaneliseka ukwakha uhlelo olufanele lokuxhumana. Ngempela, ngenxa yocwaningo, bazokwazi ukuthola ugqozi emibonweni yamakhasimende ukuze benze umlayezo oqondiwe ozothuthukisa ukuguqulwa kwamathemba.
Indlela yokusungula inhlolovo yokwaneliseka?
Ngaphambi 'setha inhlolovo yokwaneliseka, izinkampani kufanele zihlele ukuhamba kwazo, ngoba kufanele kwaziwe ukuthi inhlolovo yokwaneliseka idinga ukuhlanganisa imali enkulu, ngakho-ke, inkampani kufanele ikhethe indlela engcono kakhulu yokusungula inhlolovo yokwaneliseka. Sekukonke, nansi indlela izinkampani eziqhubeka ngayo nokwenza ucwaningo lwazo lokwaneliseka.
Ukuthuthukiswa kohlu lwemibuzo
Inhlolovo yokwaneliseka isekelwe kuhlu lwemibuzo oluphathelene nezici ezihlukene zomkhiqizo othile. Ukwakha uhlu lwemibuzo, abakhangisi kufanele benze imibuzo emifushane neqondile. Iningi lemibuzo ivamise ukukhetha izinto eziningi, ukuze kube lula kumakhasimende ukuthi ayiphendule.
Ukusatshalaliswa kohlu lwemibuzo
Once the uhlu lwemibuzo lwakhiwe, abaphathi kufanele banqume ngesiteshi esingcono kakhulu abangasikhuluma ngaso. Ukukhethwa kwesiteshi kuncike kakhulu ekutheni amakhasimende ahlangana kuphi. Sekukonke, uhlu lwemibuzo lokwaneliseka lusatshalaliswa:
- ezinkundleni zokuxhumana;
- kumabhulogi noma amanye amapulatifomu anethrafikhi ephezulu;
- ngeposi.
Ukuhunyushwa kohlu lwemibuzo
Lesi yisinyathelo esibaluleke kakhulu, ngoba kukuleli zinga lapho abaholi bamabhizinisi abahlola khona imiphumela wazi izinga lokwaneliseka kwamakhasimende. Lokho kusho, ngoba a incazelo efanele, abakhangisi manje basebenzisa ubuhlakani bokwenziwa ukuze banikeze isilinganiso esimaphakathi, ngokusekelwe kumazwana nezimpendulo eziqoqiwe.
Ungakukhuthaza kanjani ukwaneliseka kwamakhasimende?
ngabe ukuzwisisile, ukwaneliseka kwamakhasimende kubaluleke kakhulu ekusimameni kwenkampani. Ukuyikhuthaza, izinkampani zithembele kuyo I-ISO 9001 ejwayelekile. Ngempela, izinga le-ISO 9001 lihlanganisa isethi yemibandela okufanele inkampani ngayinye iyihloniphe ukuze ithuthukise umkhiqizo wayo futhi ngaleyo ndlela, ukukhuthaza ukwaneliseka kwamakhasimende. Phakathi kwemibandela ekhuthaza ukwaneliseka kwamakhasimende yilezi:
- izinga lomkhiqizo;
- intengo yomkhiqizo;
- ukupakishwa komkhiqizo, njll.
nakuba ukwaneliseka kwamakhasimende Kubalulekile, kufanele kwaziwe ukuthi ingamela ibhuleki ukuze kuthuthukiswe inkampani. Kanjani ? Ukukuchaza kangcono, ake sithathe isibonelo semboni yokukhiqiza irayisi. Uma uhlobo lwakamuva ludala umonakalo kumakhasimende, umkhiqizi uyokuthola kunzima ukudayisa irayisi elisha, njengoba amakhasimende esejwayele elokuqala, ngakho-ke, kuzoba nzima kakhulu kumkhiqizi ukuthi anqobe amanye amasheya. !
