Ukukhethwa kwezinkulumo ezihlonipheke kakhulu
Lapho unquma ukuthi uzothumela yini incwadi yobuchwepheshe kozakwenu, umphathi noma iklayenti, akulula ukunquma ukubingelela ezifanele kakhulu. Uma wenza ngendlela engafanele, kunengozi enkulu yokucasula lowo oxoxa naye futhi azibonele njengomuntu ongaphucuzekile noma ongawasebenzisi amakhodi enhlonipho. Uma ufuna ukuthuthukisa ubuciko bakho bokuxhumana, kufanele ufunde lesi sihloko.
Izinkulumo ezihloniphekile zeklayenti
Mayelana nokuthi iyiphi indlela yesikhalazo ongayisebenzisela iklayenti, kuya ngesimo sobudlelwano bakho. Uma ungazi igama lakhe, kungenzeka ukwamukela ifomula yokubiza "Mnumzane" noma "Madam".
Esimweni lapho ungazi ukuthi iklayenti lakho liyindoda noma owesifazane, unethuba lokuthi "Mnumzane / Nkosikazi".
Ekupheleni kokubhala kwakho, nazi izinkulumo ezimbili zokuhlonipha iklayenti:
- Sicela wamukele, Mnumzane, ukubonakaliswa kwemizwa yami ehloniphayo.
- Sicela wamukele, Nkosikazi, isiqinisekiso semikhonzo yami enenhlonipho.
Amafomula ahloniphekile wesuphavayiza
Lapho ubhalela umuntu onesikhundla esiphakeme, kungenzeka ukusebenzisa noma iyiphi yalezi zinkulumo ezinenhlonipho:
- Sicela wamukele, Mnu. Mphathi, isiqinisekiso sokuzithoba kwami okuhle.
- Sicela wamukele, Mnu. Mqondisi, inkulumo yenhlonipho yami ejulile.
- Sicela wamukele, Nkosikazi, isisho sokubheka kwami okuphezulu
- Sicela wamukele, Madam Director, isiqiniseko sokucatshangelwa kwami.
Amafomula ahloniphekile ozakwethu asezingeni elifanayo lokulandelana
Ufisa ukubhalela umuntu onezinga elilinganayo nelakho, nazi izinkulumo zokuhlonipha ongazisebenzisa.
- Ngicela ukholwe, Mnumzane, isiqinisekiso semikhonzo yami eqotho
- Sicela wamukele, Madam, ukubonakaliswa kwemizwa yami yokuzinikela
Yikuphi ukubonakaliswa kwenhlonipho phakathi kozakwethu?
Lapho ubhalela umuntu osebenza naye emkhakheni ofanayo nowakho, ungasebenzisa lezi zinkulumo ezihloniphekile:
- Sicela wamukele, Mnumzane, ukubingelela kwami okuhle.
- Sicela wamukele, Nkosikazi, ukubingelela kwami kobuzalwane.
Yikuphi ukwakheka kokuhlonipha umuntu osezingeni eliphakeme lokuma phezulu?
Ukuthumela incwadi kumuntu osezingeni eliphakeme kunaleli lethu, nazi izinkulumo ezihloniphekile:
- Sicela wamukele, Mnumzane, isiqinisekiso sokuzithoba kwami okuhle kakhulu.
- Sicela wamukele, Nkosikazi, isiqinisekiso sezifiso zami engizithanda kakhulu.
Yikuphi ukubonakaliswa kwenhlonipho kumuntu odumile?
Ufisa ukubhalelana nomuntu othethelela isikhundla esiphezulu senhlalo futhi awazi ukuthi iyiphi ifomula ezokwanela. Uma kunjalo, nazi izinkulumo ezimbili zokuzithoba:
- Ngokubonga kwami konke, ngicela wamukele, Mnumzane, ukubonakaliswa kwenhlonipho yami ejulile
Ngiyacela, Nkosikazi, ngokuzwakalisa ukucabanga kwami okuphezulu.