Ngokusho kwesazi sokusebenza kwengqondo saseMelika nomsunguli womqondo uDaniel Goleman, ubuhlakani obungokomzwelo bubaluleke njengamakhono obuhlakani babasebenzi. Encwadini yakhe ethi "Emotional Intelligence, ivolumu 2", ubika imiphumela yeminyaka emithathu yocwaningo lwamazwe omhlaba ngale ndaba futhi unquma ukuthi i-quotient yemizwa ingesinye sezici ezibaluleke kakhulu zempumelelo yobungcweti. Kuyini ngempela? Lokhu sizokubona zisuka nje.
Kuyini ukuhlakanipha kwengqondo kusho?
Ngokwemibandela elula, ukuhlakanipha ngokomzwelo yikhono lethu lokuqonda imizwelo yethu, ukuyilawula, kodwa nokuqonda okunye futhi ukuyiqonda. Abantu abaningi abaphethe ukuphathwa kwemithombo yabantu bahlinzeka ngokubaluleka okukhethekile kulo mqondo ukuze benze umsebenzi ogculisayo wokusebenza kwabasebenzi. Iqala ngokusungulwa kwe-a isiko lokuxhumana kanye nokusebenzisana ezingeni labasebenzi.
Umqondo wokuhlakanipha ngokomzwelo ngakho-ke wakhiwa ngamakhono amahlanu ahlukene:
- Ukuzazi: zazi wena, okusho ukuthi, funda ukubona imizwa yethu, izidingo zethu, amanani ethu, imikhuba yethu kanye nokukhomba ubuntu bethu beqiniso okusho ukuthi singobani.
- Ukuzilawula: yikhono lethu lokulawula imizwa yethu ukuze izuze thina futhi ingabi ngumthombo ongapheli wokukhathazeka kithina nakwabanye esisebenza nabo.
- Ukugqugquzela: yikhono lawo wonke umuntu lokuzibekela izinhloso ezilinganisekayo futhi agxile kuzo yize kunezingqinamba.
- Uzwela: yikhono lethu lokuzibeka ezicathulweni zabanye abantu, okungukuthi, ukuqonda imizwa yabo, imizwa kanye nezidingo zabo.
- Amakhono ezenhlalo: yikhono lethu lokuxhumana nabanye, noma ngabe ukukholisa, ukuhola, ukwakha ukuvumelana ...
Ukubaluleka kokuhlakanipha kwengqondo emhlabeni jikelele
Namuhla, ingxenye enkulu yezinkampani zanamuhla zamukele "indawo evulekile", okungukuthi indawo yokusebenzela evulekile evumela abasebenzi kanye nabaphathi ukuba basebenze njengeqembu futhi bandise ukusebenza kenkampani. inkampani. Ngenxa yalokhu kusondelana, kubalulekile ukuthi umhlanganyeli ngamunye athole ukuhlakanipha okungokomzwelo okungcono. Lokhu kuyadingeka ukuze akwazi ukubona kangcono imizwelo, imizwa nezidingo zabalingani bakhe noma abathintekayo ukuze kuthuthukiswe isimo sezulu semisebenzi.
Ngokuqinisekisa ukusebenzisana phakathi kwabasebenzi, ukuhlakanipha okungokomzwelo nakho kuqinisekisa ukuthuthukiswa kwethimba elinempumelelo kakhulu. Inomphumela wokwenza ngcono umkhiqizo ngokusebenzisa umkhuba wezimo ezahlukene zokuvuselela ukuhlakanipha kwengqondo. Ngaphezu kwalokho, uzwela, olulodwa lwamakhono obuhlakani obungokomzwelo, lugqugquzela ukukhulumisana okungcono komuntu ngaphakathi kwenkampani futhi luhlinzekela ukusebenzisana kwamathimba anganqobi kodwa asebenze ndawonye.
Imizwa eyisithupha eyinhloko ukukhomba
Ukuwaqaphela kwenza kube lula ngathi ukuthi siwasebenzise ukuze kuzuze. Njengomthetho jikelele, ukufunda ukujwayela ngokufanele ukuziphatha okuvezwa imizwelo yakho kuyokwenza ngcono ukuhlakanipha kwakho ngokomzwelo.
- Injabulo
Lo mzwa ubonakala ukwanda okungazelelwe kwamandla nomzwelo wenhlalakahle. Kuwumphumela wokufihla ama-hormone enjabulo njenge-oxytocin noma i-endorphin. Bahlakulela ithemba.
- ukumangala
Kungumzwelo okhombisa ukumangala ngokubonga noma ngenxa yezinto ezingalindelekile noma isimo. Umphumela uba ukuthuthukiswa kwezitho zethu zomqondo, okumele kube nokubona nokuzwa. Lona umphumela we-neurons ephakeme kakhulu.
- ukucunula
Kuyinto engaphelele noma ukungathandeki kokuthile okuthile noma isimo esizibheka njengasibi kithi. Ngokuvamile, lokhu kubangela ukuzwa isicashu.
- Usizi
Isimo somzwelo esiza nesikhathi sokuzola ukuze uthole imali emcimbini obuhlungu. Ihlinzekwa ngokuncipha kwezilimi zomzimba noma isigqi sokunyakaza.
- Intukuthelo
Kubonisa ukunganeliseki lapho into ebalulekile kithi ichithwe kithi noma into esithweswe kithi noma into esingayithandi. Lokhu kuholela ekuqongeni kwamandla.
- Ukwesaba
Kuyinto ukuqaphela ingozi noma usongo ngokusho isimo kanye namandla ukucabanga ngezindlela ezahlukene ukubhekana noma ukubalekela it. Lokhu kubangela ukwanda kwe-adrenaline kanye negazi lokungena emisipha uma kwenzeka ukuthunyelwa ngokungazelelwe kokusebenza ngokomzimba.
Uhlakaniphile ngokomzwelo ebuholi
Kutholakala ukuthi abantu abanokuqonda okunamandla ngokomzwelo babe nobuholi obungcono nakakhulu. Ngenxa yalokho, izinga lobuholi alixhomeki esimweni umphathi ohlala enkampanini, kodwa ngokukwazi kwakhe ukuhlanganisa nabasebenzi nokuxhumana nabanye. Kuphela ngokugcwalisa lezi zinqubo kungaba umholi okufanele afaneleke njengomholi ophumelelayo.
Imenenja ibuye ihlulelwe ngokuziphatha kwayo nezenzo zakhe, okungukuthi, ngokuxhumana kwakhe okungaqondile. Ngokulandela isimiso "sokupha nokunikeza", abasebenzi bazophendula kalula izicelo zabo ngokusekelwe nokuhlonipha izidingo zabo. Yimfanelo yokuziphatha kanye nokufaneleka komphakathi okudlala indima ebalulekile lapha.
Iyiphi indawo yokunikeza ukuhlakanipha ngokomzwelo ekuqasheni?
UDaniel Goleman usixwayisa ngokusetshenziswa budedengu kobuhlakani bezemizwa njengoba kwakunjalo ngezobunhloli. Ngempela, i-quotient yezobunhloli yayiyithuluzi lokunquma amandla engqondo nokufaneleka kwalowo nalowo muntu ukuze aphumelele empilweni yobungcweti. Kodwa-ke, imiphumela yezivivinyo ezahlukahlukene inquma kuphela i-10 kuye kuma-20% empumelelo yomsebenzi. Ngakho-ke akukho phuzu ekususeni ingxoxo ngemiphumela engaphelele.
Ngakolunye uhlangothi, ukuhlakanipha okungokomzwelo kungashintsha ngokuzivocavoca nemikhuba ehlukene. Ngaphezu kwalokho, akunakwenzeka ukunikeza amaphuzu kusukela izingxenye ezinhlanu lapho ubuhlakani obungokomzwelo busekelwe khona abukwazi ukulinganisa noma bokulinganisa. Kungenzeka ukuthi silawula kuphela ingxenye yalezi zingxenye futhi sinokukhubazeka komunye.
Ngamafuphi, ukuqonda ukuhlakanipha kwengqondo kwabaphathi kanye nabasebenzi enkampanini kunomthelela ekuthuthukiseni ukukhiqiza kwabo kanye nokukwazi ukuvumelanisa noshintsho oluqhubekayo emvelweni wabo. Lokhu kubonisa inzuzo yekhwalithi yokuphila nokuthuthukiswa kobuchwepheshe, izinga lingahlukahluka komuntu oyedwa kuya kwesinye.
