Esimeni sebhizinisi esikhula ngokuncintisana nesiqhutshwa yidatha, ukuphatha ulwazi lokuxhumana ngempumelelo kuyisihluthulelo sokuqinisekisa ukuxhumana okushelelayo nokulandelela ngempumelelo namakhasimende akho nozakwethu. Lokhu kwakheka zikufundisa ukuthi ungahlela kanjani futhi uhlele idatha yakho yokuxhumana, sebenzisa ngempumelelo amathuluzi okuphatha othintana naye, futhi uthuthukise ukuxhumana nokulandelela namakhasimende akho.
Hlela futhi uhlele idatha yakho yokuxhumana
Ukuhlela nokuhlela idatha yakho yokuxhumana kubalulekile ekuphathweni ngempumelelo kolwazi lokuxhumana. Lokhu kuqeqeshwa kuzokufundisa indlela yokuhlukanisa, ukulebula nokugcina imininingwane yokuxhumana ngendlela enengqondo nefinyeleleka kalula. Uzofunda ukuthi ungakha kanjani amasistimu wokugcwalisa kanye nesizindalwazi esihlangabezana nezidingo zakho ezithile zebhizinisi futhi wenze kube lula ukuthola nokubuyekeza ulwazi.
Uzofunda futhi mayelana nezinqubo ezihamba phambili zokuqoqa, ukugcina, nokuvikela imininingwane yokuxhumana. Uzofunda ukuthi ungathobela kanjani ubumfihlo nemithetho yokuvikela idatha, efana ne-GDPR, kanye nendlela yokubeka izinqubomgomo nezinqubo endaweni ukuze uqinisekise ukuvikeleka nobumfihlo bolwazi lwamakhasimende akho nozakwethu.
Ngokwazi ukuhleleka nokuhlelwa kwedatha yakho yokuxhumana, uzokwazi ukufinyelela ngokushesha futhi kalula ulwazi oludingayo, ngaleyo ndlela uthuthukise ukuxhumana nokukhiqiza enkampanini yakho. Bhalisa manje ukuze ufunde ukuthi ungahlela kanjani futhi uhlele idatha yakho yokuxhumana ngempumelelo.
Sebenzisa amathuluzi okuphatha othintana naye ngempumelelo
Ukusetshenziswa ngempumelelo kwe amathuluzi okuphatha othintana naye ingakusiza wenze lula ukuphathwa kolwazi lokuxhumana futhi uthuthukise ukuxhumana namakhasimende akho kanye nozakwethu. Lokhu kuqeqeshwa kuzokwethula ekukhetheni kwamathuluzi okuphatha othintana naye, njengezinhlelo zokuphatha ubudlelwano bamakhasimende (CRM), izicelo zebhuku lamakheli kanye nesoftware yokuphatha iphrojekthi.
Uzofunda ukuthi ungazihlola kanjani izici nezinzuzo zethuluzi ngalinye ukuze ukhethe elingcono kakhulu lezidingo zebhizinisi lakho. Uzofunda futhi ukuthi uwahlanganisa kanjani lawa mathuluzi ezinqubweni zakho zomsebenzi ezikhona nokuthi ungawasebenzisa kanjani ukuze wenze imisebenzi ethile ngokuzenzakalelayo, njengokuthumela ama-imeyili, ukuhlela ama-aphoyintimenti, nokubuyekeza imininingwane yokuxhumana.
Lokhu kuqeqeshwa kuzophinde kufundise ukuthi ungasebenzisa kanjani ithuba lokuhlanganiswa okuthuthukile nezici ezinikezwa yilawa mathuluzi ukuze uthuthukise ukuphathwa kolwazi lokuxhumana. Uzofunda ukwenza ngendlela oyifisayo izilungiselelo, udale imibiko nezibalo, futhi usebenzise idatha eqoqiwe ukuze uqonde kangcono izidingo zamakhasimende akho nokuncamelayo.
Ngokwazi ukusebenzisa amathuluzi okuphatha othintana naye, uzokwazi ukuphatha kahle ulwazi lokuxhumana, uthuthukise ukuxhumana namakhasimende akho nozakwethu, futhi uqinise ubudlelwano bebhizinisi.
Thuthukisa ukuxhumana nokulandelela namakhasimende akho
Ukuxhumana okuphumelelayo nokulandela amakhasimende akho kuyisihluthulelo sokugcina ubudlelwano obuqinile nokusiza ibhizinisi lakho ukuthi likhule. Lokhu kuqeqeshwa kuzokufundisa indlela yokusebenzisa ulwazi lokuxhumana kanye namathuluzi okuphatha othintana naye ukuze uthuthukise ukuxhumana nokulandelela namakhasimende akho.
Uzofunda ukuthi ungahlukanisa kanjani isizinda sakho sokuxhumana ukuze uqondise kahle ukuxhumana kwakho futhi uvumelanise umlayezo wakho ngokwezidingo nokuthandwa ngamakhasimende akho. Uzofunda futhi ukuthi ungawasebenzisa kanjani amathuluzi okuphatha othintana naye ukuze uhlele futhi ulandelele ukusebenzelana namakhasimende akho, njengamakholi wefoni, imihlangano, nama-imeyili.
Lokhu kuqeqeshwa kuzokufundisa nokubaluleka koku ukulandelela okuvamile kanye nomuntu siqu ukuze ugcine amakhasimende akho ematasa futhi enolwazi ngezindaba nezaphulelo ezikhethekile. Uzofunda ukuthi ungayenza kanjani imikhankaso yokuxhumana ezenzakalelayo futhi usethe izikhumbuzi zokuqinisekisa ukuthi awuphuthelwa ithuba lokuqinisa ubudlelwano bakho namakhasimende akho.
Okokugcina, uzofunda amasu okulinganisa ukusebenza kahle kokuxhumana kwakho nokulandelela, njengokuhlaziya amanani avuliwe e-imeyili, amanani okuchofoza, nezinga lokuguqulwa. Le datha izokuvumela ukuthi ulungise ukuxhumana kwakho namasu okulandelela ukuze uthole imiphumela engcono kakhulu.
Kafushane, lokhu kuqeqeshwa kuzokuvumela ukuthi uthuthukise ukuxhumana futhi ulandelele amakhasimende akho ngokusebenzisa imininingwane yokuxhumana kanye namathuluzi okuphatha othintana naye. Bhalisa manje ukuze uthuthukise amakhono adingekayo ukuze uqinise ubudlelwano namakhasimende akho futhi usize ibhizinisi lakho likhule.
