Qonda ukubaluleka kokuphatha ubudlelwano bekhasimende
Ukuphathwa kobudlelwane bekhasimende (CRM) kuyisici esibalulekile empumelelweni yebhizinisi. Ngempela, kuyasiza ukugcina amakhasimende akhona futhi ahehe amasha. I-HP LIFE inikeza ukuqeqeshwa ukusiza osomabhizinisi ukuthuthukisa amakhono abo CRM.
Okokuqala, kubalulekile ukuqonda ukuthi ukwaneliseka kwekhasimende kusekelwe ebudlelwaneni bokwethembana. Ngakho, ukuphathwa kobudlelwane bekhasimende okusebenzayo kwakha lokhu kuthembana. Ngaphezu kwalokho, ithuthukisa ukuxhumana phakathi kwenkampani namakhasimende ayo. Ngakho-ke, kuthuthukisa ukuqonda okungcono kwezidingo zabo kanye nalokho abakulindele.
Ngenxa ye-HP LIFE, ungathola ulwazi oludingekayo ukuze ubeke isu eliqinile le-CRM. Ngaphezu kwalokho, uzofunda ukujwayela leli su ngokuya ngokuvela kwemakethe kanye nezidingo zamakhasimende akho. Ngamafuphi, ukuphatha ubudlelwano bamakhasimende ngempumelelo kuzoba nomthelela empumelelweni nasekukhuleni kwebhizinisi lakho.
Setha isistimu ye-CRM esebenzayo
Ukuqaliswa kwesistimu ye-CRM esebenzayo kuyisici esibalulekile sokuphatha nokwenza ngcono ubudlelwano namakhasimende akho. Ukuqeqeshwa kwe-HP LIFE kukuqondisa ngokwakha lolu hlelo ukuze uhlangabezane nezidingo zakho ezithile zebhizinisi.
Okokuqala, kubalulekile ukukhetha inketho isofthiwe enhle ye-CRM ehambisana nezinjongo zakho kanye nesabelomali sakho. Lokhu kukhetha kuzokuvumela ukuthi uthuthukise ukuphathwa kwedatha yekhasimende lakho futhi wenze imisebenzi ethile ngokuzenzakalelayo. Okulandelayo, kubalulekile ukuqeqesha abasebenzi bakho ekusebenziseni isofthiwe ye-CRM ukuqinisekisa ukusetshenziswa okuphumelelayo nokungashintshi.
Uma uhlelo lwe-CRM seluyasebenza, kubalulekile ukulwenza ngendlela oyifisayo ukuze luhlangabezane kangcono nezidingo zebhizinisi lakho kanye namakhasimende akho. Lokhu kubandakanya ukwenza kube ngokwakho ukuthengisa, ukumaketha, nezinqubo zesevisi yamakhasimende.
Okokugcina, kubalulekile ukuhlola njalo ukusebenza kwesistimu yakho ye-CRM. Lokhu kuzokuvumela ukuthi ubone izindawo ongazithuthukisa futhi ulungise isu lakho ngendlela efanele. Ukuqeqeshwa okunikezwa i-HP LIFE kuzokunikeza amathuluzi nolwazi oludingekayo ukuze umise uhlelo lwe-CRM olusebenzayo oluvumelaniswe nenkampani yakho.
Ukusebenzisa i-CRM ukuze Kuthuthukiswe Ukwaneliseka Kwekhasimende kanye Nokukhula KweDrayivu
Ukuqeqeshwa kukufundisa ukuthi ungalusebenzisa kanjani uhlelo lwakho lwe-CRM ukuze uthuthukise ukwaneliseka kwamakhasimende futhi, ngokulandelayo, uqhubekisele ukukhula kwebhizinisi lakho. Nazi izinyathelo ezibalulekile zokufeza lokhu:
Okokuqala, hlukanisa amakhasimende akho ngokusekelwe kumbandela wokunquma ofanele njengokukhetha kwawo, ukuziphatha kokuthenga noma umlando wokwenziwe. Lesi sigaba sizokuvumela ukuthi uqondise izenzo zakho zokumaketha futhi unikeze isevisi yomuntu siqu kukhasimende ngalinye.
Okwesibili, sebenzisa idatha eqoqwe yi-CRM yakho ukuze ulindele izidingo zamakhasimende akho kanye nalokho okulindele. Ngale ndlela, uzokwazi ukunikeza imikhiqizo nezinsizakalo ezifanele, okuzokwandisa ukwaneliseka nokwethembeka kwabo.
Okwesithathu, sebenzisa i-CRM yakho ukuze uthuthukise ukusabela kwakho kusevisi yamakhasimende. Ngokufinyelela ngokushesha kulwazi olumayelana nekhasimende ngalinye, ithimba lakho lizokwazi ukuphatha izicelo ngendlela esebenza kahle kakhulu futhi eqondene nawe.
Okokugcina, hlaziya idatha enikezwe i-CRM yakho ukuze uhlonze izitayela namathuba okukhula. Lokhu kuzokuvumela ukuthi ulungise isu lakho lokuhweba ngokufanele futhi ugxile kumasheya anenzuzo kakhulu.
