Cov neeg siv khoom txaus siab sawv cev rau cov neeg siv khoom tshwj xeeb kev txiav txim siab ntawm cov khoom lossis kev pabcuam, yog li peb sib piv cov neeg siv khoom xav tau thiab kev pabcuam tiag tiag. Lwm tus saib cov neeg siv khoom txaus siab yog "kev xav (zoo lossis tsis zoo) uas tshwm sim tom qab kev yuav khoom". Ua raws li cov xwm txheej, cov tuam txhab tuaj yeem muab cov lus nug los txheeb xyuas qhov cov neeg siv khoom txaus siab theem.
Dab tsi yog qhov tseem ceeb ntawm daim ntawv nug kev txaus siab tom qab kev tshwm sim?
Cov yam ntxwv tseem ceeb ntawm daim ntawv nug kev txaus siab tom qab tau poob rau hauv peb pawg loj:
- Kev xav zoo ntawm tus neeg siv khoom tom qab kev yuav khoom: qhov zoo ntawm cov khoom lossis cov kev pabcuam sib raug raws li qhov kev cia siab ntawm tus neeg siv khoom, qhov no, tus neeg siv khoom zoo siab thiab txaus siab thiab txiav txim siab - feem ntau - rov qab los rau koj ntawm kev yuav khoom yav tom ntej. Cov lus teb rau daim ntawv nug feem ntau yog qhov zoo;
- Kev xav tsis zoo rau cov neeg siv khoom tom qab kev yuav khoom: qhov zoo ntawm cov khoom lossis kev pabcuam yog qis dua qhov kev cia siab (tsis zoo tsis sib haum), uas txhais tau hais tias qhov kev ua haujlwm tsis tau raws li cov neeg siv khoom xav tau, qhov kev poob siab no ua rau cov lus teb tsis zoo hauv daim ntawv nug thiab cov neeg siv khoom tuaj yeem tawm mus. koj lub koom haum;
- kev txaus siab heev ntawm tus neeg siv khoom tom qab kev yuav khoom: qhov zoo ntawm cov khoom lossis kev pabcuam siab tshaj qhov xav tau (zoo haum), tus neeg siv khoom tseem nyob sib ze nrog koj lub koom haumn thiab cov lus teb rau daim ntawv nug yog qhov zoo ntawm txhua lub ntsiab lus.
Yuav ua li cas kom tau txais cov lus teb zoo rau daim ntawv nug kev txaus siab tom qab kev tshwm sim?
Cov tswv ntawm cov koom haum thiab cov lag luam yuav tsum paub tias kev tshaj tawm ciam teb ntawm kev tshaj tawm tuaj yeem ua rau cov khoom lag luam lossis cov kev pabcuam uas lawv tau muab, xws li kev tshaj tawm yuav nce kev cia siab rau cov neeg siv khoom, ces nws yuav nyuaj rau nws txaus siab.
Yog li, kev tshaj tawm yuav tsum coj mus rau qee yam ntawm cov khoom lossis cov kev pabcuam thiab tawm ntawm cov yam ntxwv kom ua rau cov neeg siv khoom xav tsis thoob.
Cov kev tshawb fawb tau qhia tiasneeg txaus siab tham txog nws qhov kev txaus siab rau peb tus neeg nws paub, thaum cov neeg siv khoom tsis txaus siab tham txog nws qhov kev tsis txaus siab ntawm cov khoom lossis kev pabcuam rau ntau tshaj nees nkaum tus neeg. Tsis muaj qhov tsis ntseeg txog qhov hnyav ntawm qhov cuam tshuam tsis zoo ntawm kev tham txog lub koom haum thiab nws cov khoom.
Yog li yuav tsum tau ntsuas qib ntawm cov neeg siv khoom txaus siab kom lub koom haum tuaj yeem kuaj xyuas qhov tsis xws luag hauv cov khoom lossis kev pabcuam thiab tshawb xyuas seb pawg hom phiaj puas tau txais txiaj ntsig los ntawm cov khoom lossis cov kev pabcuam muab hauv ib txoj hauv kev uas ua kom lawv txoj kev sib raug zoo nrog lub tuam txhab.
Daim ntawv nug no tso cai rau koj kom paub zoo dua cov neeg siv khoom
Tib txoj kev kom tau txais kev lag luam mus yog sim ua tau paub cov neeg siv khoom ze, txhawm rau txheeb xyuas lawv cov kev xav tau thiab nyob deb ntawm txhua yam uas yuav cuam tshuam rau lawv, lawv yuav tsum raug txhawb kom nthuav tawm lawv cov kev xav ntawm cov khoom thiab cov kev pabcuam muab rau lawv, muab cov kev xav thiab kev xav tau siv los ua kom muaj nuj nqis ntawm kev ua tiav ntawm lub koom haum thiab sim kov yeej cov teeb meem uas tau ntsib.
Dab tsi yog cov txheej txheem rau kev ntsuas qib ntawm cov neeg siv khoom txaus siab?
Txhawm rau ntsuas qib ntawm cov neeg siv khoom txaus siab, xibfwb Scott Smith thov kom ntsuas qhov ntsuas ntawm plaub yam. Ua ntej, muaj qhov pom kev zoo uas tuaj yeem ntsuas tau los ntawm kev tshaj tawm cov lus nug me me rau cov neeg siv khoom uas suav nrog cov lus nug ntawm lawv txoj kev txaus siab ntawm qib zoo ntawm cov khoom lossis kev pabcuam tom qab kev yuav khoom (pom zoo), los ntawm qhov nruab nrab cov lus teb ntawm lub hom phiaj qauv, nws paub meej tias qhov kev pom zoo yog qis dua lossis siab dua qhov zoo uas lawv xav tau. Cov lus teb no tso cai rau lub tuam txhab txiav txim siab loj.
Tom qab ntawd, peb pom lub hom phiaj rov yuav khoom uas tuaj yeem ntsuas los ntawm kev nug tus neeg siv khoom, piv txwv li: koj puas npaj siab yuav rov yuav cov khoom no?
Tseem muaj cov neeg siv khoom txaus siab rau cov khoom lossis cov kev pabcuam muab: lub ntsiab lus no suav tias yog ib txoj hauv kev zoo tshaj plaws los ntsuas seb cov neeg siv khoom nyiam lossis tsis nyiam ib yam khoom, cov txheej txheem tshwm sim los ntawm kev tsim cov lus nug txog cov khoom tshwj xeeb.
Thaum kawg, peb yuav tsum hais txog cov neeg siv khoom loyalty. Lub ntsiab lus no tuaj yeem ntsuas los ntawm kev nug tus neeg siv khoom: Koj puas xav kom koj cov phooj ywg mus yuav cov khoom lossis kev pabcuam no?
