Nkag siab qhov tseem ceeb ntawm kev tswj hwm kev sib raug zoo ntawm cov neeg siv khoom
Kev tswj hwm tus neeg siv khoom sib raug zoo (CRM) yog qhov tseem ceeb rau kev ua tiav ntawm kev lag luam. Qhov tseeb, nws pab khaws cov neeg siv khoom uas twb muaj lawm thiab nyiam cov tshiab. HP LIFE muaj kev cob qhia los pab ua lag luam txhim kho lawv cov kev txawj CRM.
Ua ntej, nws yog ib qho tseem ceeb kom nkag siab tias cov neeg siv khoom txaus siab yog nyob ntawm kev sib raug zoo ntawm kev ntseeg siab. Yog li, kev tswj hwm kev sib raug zoo ntawm cov neeg siv khoom tsim kev ntseeg siab no. Tsis tas li ntawd, nws txhim kho kev sib txuas lus ntawm lub tuam txhab thiab nws cov neeg siv khoom. Yog li ntawd, nws txhawb kev nkag siab zoo ntawm lawv cov kev xav tau thiab kev cia siab.
Ua tsaug rau HP LIFE, koj tuaj yeem tau txais cov kev paub tsim nyog los muab tso rau hauv qhov chaw zoo CRM. Tsis tas li ntawd, koj yuav kawm paub yuav ua li cas hloov lub tswv yim no raws li kev hloov pauv ntawm kev ua lag luam thiab cov kev xav tau ntawm koj cov neeg siv khoom. Hauv luv luv, kev tswj hwm cov neeg siv khoom zoo yuav ua rau muaj kev vam meej thiab kev loj hlob ntawm koj txoj kev lag luam.
Teeb tsa lub CRM zoo
Kev siv CRM system zoo yog lub hauv paus tseem ceeb los tswj thiab txhim kho kev sib raug zoo nrog koj cov neeg siv khoom. HP LIFE kev cob qhia coj koj los ntawm kev tsim cov txheej txheem no kom tau raws li koj qhov kev xav tau tshwj xeeb rau kev lag luam.
Ua ntej ntawm tag nrho cov, nws yog ib qho tseem ceeb rau xaiv cov zoo CRM software haum rau koj lub hom phiaj thiab koj cov peev nyiaj. Qhov kev xaiv no yuav tso cai rau koj los txhim kho kev tswj hwm koj cov neeg siv khoom cov ntaub ntawv thiab ua haujlwm rau qee yam haujlwm. Tom ntej no, nws yog qhov tseem ceeb rau kev cob qhia koj cov neeg ua haujlwm hauv kev siv CRM software kom ntseeg tau tias siv tau zoo thiab zoo ib yam.
Thaum CRM system nyob rau hauv qhov chaw, nws yog ib qho tseem ceeb los kho nws kom nws ua tau raws li qhov xav tau ntawm koj lub lag luam thiab koj cov neeg siv khoom. Qhov no suav nrog kev muag khoom tus kheej, kev lag luam, thiab kev pabcuam cov neeg siv khoom.
Thaum kawg, nws yog ib qho tseem ceeb kom tsis tu ncua ntsuas qhov ua tau zoo ntawm koj lub CRM system. Qhov no yuav tso cai rau koj txheeb xyuas thaj chaw txhim kho thiab kho koj lub tswv yim kom haum. Cov kev cob qhia uas muaj rau koj los ntawm HP LIFE yuav muab cov cuab yeej thiab kev paub tsim nyog rau koj los teeb tsa lub CRM zoo rau koj lub tuam txhab.
Siv CRM los txhim kho cov neeg siv khoom txaus siab thiab tsav kev loj hlob
Qhov kev cob qhia qhia koj yuav ua li cas siv koj lub CRM system los txhim kho cov neeg siv khoom txaus siab thiab, dhau los, txhawb koj txoj kev lag luam loj hlob. Nov yog qee cov kauj ruam tseem ceeb kom ua tiav qhov no:
Ua ntej, faib koj cov neeg siv khoom raws li cov txheej txheem cuam tshuam xws li lawv qhov kev nyiam, kev yuav tus cwj pwm lossis keeb kwm kev lag luam. Qhov segmentation no yuav tso cai rau koj los tsom koj cov kev lag luam kev lag luam thiab muab kev pabcuam tus kheej rau txhua tus neeg siv khoom.
Qhov thib ob, siv cov ntaub ntawv sau los ntawm koj CRM los cia siab tias koj cov neeg siv khoom xav tau thiab kev cia siab. Nyob rau hauv txoj kev no, koj yuav muaj peev xwm muab cov khoom tsim nyog thiab cov kev pabcuam, uas yuav ua rau kom lawv txaus siab thiab muaj siab ntseeg.
Thib peb, siv koj CRM los txhim kho koj cov kev pabcuam cov neeg siv khoom. Los ntawm kev nkag mus ceev cov ntaub ntawv hais txog txhua tus neeg siv khoom, koj pab neeg yuav tuaj yeem daws cov lus thov kom ua tau zoo dua thiab tus kheej.
Thaum kawg, txheeb xyuas cov ntaub ntawv muab los ntawm koj CRM txhawm rau txheeb xyuas cov xwm txheej thiab lub sijhawm rau kev loj hlob. Qhov no yuav tso cai rau koj los kho koj lub tswv yim kev lag luam kom haum thiab tsom mus rau cov txiaj ntsig zoo tshaj plaws.
