Completely free OpenClassrooms premium training
Hello everyone.
Do you want to understand, anticipate and resolve small and large conflicts that often arise in the workplace? Are you tired of stress and want to know how to make it positive? Have you tried to resolve conflicts at work but felt helpless when your attempts failed?
Are you a manager or project manager who feels that your team is not working efficiently enough and wasting energy on daily conflicts? Or are you an HR professional who thinks conflict has a big impact on business and employee performance?
My name is Christina and I lead this course on conflict management. This is a really complex subject, but together we will discover that there are many effective methods and that with the right attitude and a little practice, you can achieve happiness and efficiency.
Drawing on my two careers in management and theatre, I have developed a comprehensive, personalized and realistic approach to your needs. It is also an opportunity for you to focus on your personal development and to get to know yourself better.
You will learn these skills step by step.
- establish a correct diagnosis, identify the types and stages of conflicts and their characteristics, understand their causes and predict their consequences, identify risk factors.
- how to develop the specific skills, general knowledge and behavior necessary for conflict management.
- how to apply conflict resolution methods, how to avoid mistakes, how to apply post-conflict management and how to avoid failures.
