Quality is a major issue for any company, whether large or small. It is often associated with improved profitability, customer and stakeholder satisfaction, and reduced costs and lead times. The quality management system (QMS) is an excellent way to control the processes in each company. It is made up of interrelated processes that interact with each other and achieve consistent results more effectively and efficiently. Quality tools are therefore methods and techniques for analyzing a situation, making a diagnosis and solving problems.
Application examples for problem solving tools
Training on quality tools is designed to help students and beginners in the field of quality easily understand quality tools such as brainstorming, QQOQCCP method, Ishikawa diagram (cause-effect), Pareto diagram, 5 whys method , PDCA, Gantt chart and PERT chart. This training is also designed to provide concrete examples of the application of these tools in real situations.
Mastering BRAINSTORMING, the QQOQCCP method, PDCA and 5 whys
Brainstorming is a creative method for generating ideas. The QQOQCCP method is a method of questioning to understand a situation. PDCA is a method of continuous improvement which consists of planning, doing, controlling and acting. The 5 whys method is a problem solving method to find the root cause of a problem.
Master the diagrams of: PARETO, ISHIKAWA, GANTT and PERT
Pareto charts are used to identify root causes of a problem. The Ishikawa (cause-effect) diagram is used to analyze the causes and effects of a problem. The Gantt chart is used to plan and track project tasks and resources. The PERT chart is used to plan and track project tasks and timelines.
In short, this training is intended for all students and beginners in the field of quality, who seek to improve the performance of their company by mastering the tools of quality.
