Have you just started your career in the field of IT support and want to better understand how to effectively manage the requests of your team and your customers? You are in the right place !
Over the years, specific tools and practices have been developed to effectively manage IT services and provide quality support. Ticketing, request prioritization, history and resolution management, reporting, customer portals, and knowledge bases are all proven techniques.
In this course, we'll use the free trial version of the Zendesk tool to introduce you to the basics of effective ticket management. You will learn the technical terms of the field, as well as the best ways to communicate with your collaborators and customers to quickly solve their problems.
With this training, you will be able to make your technical support job less stressful and more efficient. Click “Start Course” to develop your IT Service Management skills.
