If you're in customer service at a company, take this training on angry and difficult customers. With Philippe Massol, you will discuss the reasons for dissatisfaction and you will understand how important it is to devote yourself to this type of clientele. Then, you will discover the basic principles, such as managing your own emotions and how to deliver a clear message. Then, you will study, on a case-by-case basis, depending on the type of customer…
The training offered on Linkedin Learning is of excellent quality. Some of them are offered free of charge and without registration after having been paid for. So if a subject interests you, don't hesitate, you won't be disappointed.
If you need more, you can try a 30-day subscription for free. Immediately after signing up, cancel the renewal. This is for you the certainty of not being charged after the trial period. With one month you have the opportunity to update yourself on a lot of topics.
Warning: this training is supposed to become paying again on 30/06/2022
