NgoNxibelelwano olusebenzayo: Ukucaca kunye nokucacileyo ngaphezu kwayo yonke into
Kwihlabathi apho ulwazi oluqhubekayo lunokusongamela ngokulula, ukwazi indlela yokunxibelelana ngokucacileyo nangokufutshane bubuchule obungenakulinganiswa nanto. Incwadi yeHarvard Business Review ethi "Master the Art of Communication" igxininisa lo mgaqo. iziseko zonxibelelwano.
Nokuba uyinkokeli yeqela elifuna ukukhuthaza amalungu akho, umphathi onqwenela ukunxibelelana ngombono ocwangcisiweyo, okanye umntu nje ofuna ukuphucula intsebenziswano yabo yemihla ngemihla, le ncwadi ikunika isikhokelo esixabisekileyo. Igcwele iingcebiso ezisebenzayo kunye nemizekelo ebambekayo ukukunceda ukuba uveze iingcinga zakho ngempumelelo nangokucengayo.
Enye yeengongoma eziphambili eziphakanyiswa yincwadi kukubaluleka kokucaca kunye nokucacileyo kunxibelelwano. Kwihlabathi elikhawulezayo nelisoloko linengxolo yezoshishino, umngcipheko wokungaqondani okanye ulwazi olulahlekileyo luphezulu. Ukulungisa oku, ababhali bagxininisa ukuba imiyalezo kufuneka icace kwaye ithe ngqo. Bancoma ukuphepha i-jargon engadingekile kunye ne-verbiage egqithisileyo, enokuthi ifihle umyalezo oyintloko kwaye yenze kube nzima ukuyiqonda.
Ababhali baphinda babonise ingcamango yokuba ukucaca kunye nokucacileyo akubalulekanga kuphela kwintetho, kodwa kunye nokubhala. Nokuba kukwenza i-imeyile eya kumntu osebenza naye okanye ukulungiselela inkcazo-ntetho yenkampani ngokubanzi, ukusebenzisa le migaqo kunganceda ukuqinisekisa ukuba umyalezo wakho uyaqondwa kwaye uyakhunjulwa.
Ukongeza, le ncwadi ixoxa ngokubaluleka kokuphulaphula ngenyameko, igxininisa ukuba unxibelelwano alukho nje ukuthetha, kodwa nokuphulaphula. Ngokuqonda nokuphendula ngokufanelekileyo kwiimbono zabanye, ungadala incoko yokwenyani kwaye ukhuthaze ukuqondana ngcono.
I-“Master the Art of Communication” ayisosikhokelo sokuphucula indlela othetha ngayo kuphela, kodwa ikwasisixhobo esixabisekileyo sokuphuhlisa ukuqonda okunzulu malunga nokuba yintoni unxibelelwano olusebenzayo ngokwenene.
Unxibelelwano olungasebenzisi magama: Ngaphaya kwamagama
Kwi-“Master the Art of Communication”, ukubaluleka konxibelelwano olungasebenzisi magama kugxininiswa. Ababhali basikhumbuza ukuba into esingayithethiyo ngamanye amaxesha inokuveza ngakumbi kunoko sikuthethayo. Izimbo zomzimba, inkangeleko yobuso, nezimbo zomzimba zonke ziinkalo ezibalulekileyo zonxibelelwano ezinokuxhasa, ziziphikise, okanye zithabathel’ indawo intetho yethu.
Le ncwadi igxininisa ukubaluleka kokungaguquguquki phakathi kolwimi oluthethwayo nolungathethiyo. Ukungangqinelani, okufana nokuncuma ngelixa uhambisa iindaba ezimbi, kunokubangela ukubhideka kwaye konakalise ukuthembeka kwakho. Ngokunjalo, ukudibana kwamehlo, ukuma, kunye nezimbo zomzimba zinokuphembelela indlela owamkelwa ngayo umyalezo wakho.
Ulawulo lwendawo kunye nexesha likwayingongoma ephambili. Ukuthi cwaka kunokuba namandla, yaye unqumamo olubekwe kakuhle lunokuwenza abe namandla amazwi akho. Ngokukwanjalo, umgama owugcinayo kunye ne-interlocutor yakho unokudlulisa izimvo ezahlukeneyo.
Le ncwadi isikhumbuza ukuba unxibelelwano alupheleli nje ekuthetheni. Ngokufunda ubugcisa bonxibelelwano olungasebenzisi magama, unokwandisa ukusebenza konxibelelwano lwakho kwaye uphucule ubudlelwane bakho phakathi kwabantu.
Ukuba nguMnxibelelanisi osebenzayo: Indlela eya kwiMpumelelo
"Inkosi yobuGcisa boNxibelelwano" iqukumbela ngenqaku elinamandla, igxininisa ukuba unxibelelwano olusebenzayo luyimfuneko kwimpumelelo yomntu kunye nezobugcisa. Incwadi ibonelela ngeengcebiso ezisebenzayo kunye nezicwangciso zokuphucula izakhono zakho zokunxibelelana, nokuba ujonge ukusombulula impixano, ukhuthaze iqela lakho, okanye wakhe ubudlelwane obungcono.
Le ncwadi ikhuthaza ukuziqhelanisa nokufunda rhoqo ukuze ube ngumntu okwaziyo ukunxibelelana. Ugxininisa ukuba yonke intsebenziswano lithuba lokufunda nokuphucula. Ikwaqaqambisa ukubaluleka kokumamela ngenkuthalo kunye novelwano ukuqonda iimbono zabanye.
Lilonke, "Inkosi yobuGcisa boNxibelelwano" kufuneka ifundwe kuye nabani na ofuna ukuphucula izakhono zabo zonxibelelwano. Inika isikhokelo esixabisekileyo nesisebenzayo sokujonga kwihlabathi elintsonkothileyo lonxibelelwano phakathi kwabantu.
Indlela eya ekubeni ngumnxibelelanisi osebenzayo inde kwaye ifuna umzamo oqhubekayo. Nangona kunjalo, ngokusebenzisa iingcebiso kunye nobuchule kule ncwadi, unokwenza inkqubela phambili enkulu kwaye uguqule intsebenziswano yakho yemihla ngemihla.
Kwaye ungalibali, ukuba unomdla wokwazi ngakumbi ngesi sikhokelo sinomdla kunxibelelwano, ungamamela izahluko zokuqala kwividiyo. Yeyona ndlela ibalaseleyo yokufunda malunga nemathiriyeli etyebileyo yencwadi, kodwa akukho ndlela ithatha indawo yokufunda iyonke ukuze uqonde ngokupheleleyo nangokucokisekileyo. Ke yenza ukhetho lokutyebisa izakhono zakho zonxibelelwano namhlanje ngokuzintywilisela kwi-"Master the Art of Communication".
