The training sector is constantly changing and today you can find several online or face-to-face courses in training centers. Only, faced with this competition, the training quality is essential to be able to recruit more apprentices and manage to conquer a large market share.

If you are a trainer, we will show you, in this article, how to carry out a relevant satisfaction questionnaire. How to implement a training satisfaction questionnaire ? What are the different questions to ask in a satisfaction questionnaire? Follow us for more information!

How to carry out a satisfaction questionnaire during a training?

Training centers are multiple and each offers diverse and varied disciplines, which target a certain category of apprentice. To make training even more flexible and accessible even to professionals, you can now train online, whenever and wherever you want! That said, with the multitude of training centers, trainers must develop a strategy to increase their turnover.

You should know that in the field of training, everything depends on the quality of the courses! Indeed, to increase the number of apprentices, the trainer must highlight well-explained courses that contain all the basic notions necessary to master the subject. And to know the quality of his training, the trainer must think of concocting a small satisfaction questionnaire that he will give to each person who has registered in his course. But then, how should he go about achieving it? Here are the steps of completion of a satisfaction questionnaire intended for training.

Wording of questions

The first step is to think about the questions that will be the subject of thesatisfaction survey. It may seem easy to you, but in reality, it is not always easy to find the right formulation. That said, to choose your questions well, we advise you to focus on the quality of the experience and the information communicated through the training.

Choose the right channel to send the questionnaire to apprentices

Le choice of distribution channel for the questionnaire is important, especially if you've gotten into online training. Generally, the questionnaire is sent by e-mail, only, if you cannot get an answer, you can try social networks or the platform that has generated the most subscribers for you. Otherwise, if you give lessons in a training center, in this case, you can give the questionnaire directly to the apprentices.

After having collected all the answers, it is time to make a diagnosis on the appreciation level of apprentices the quality of your training.

When to carry out a training satisfaction questionnaire?

The biggest challenge in satisfaction surveys consists in collecting data, in other words, obtaining the maximum possible answers. Indeed, few people agree to answer the surveys, however, there is a solution that allows you to collect the answers of all your apprentices. How ? Well, this is only possible if you do it at the right time! Indeed, specialists in the field define two favorable moments during which it is recommended to distribute the satisfaction questionnaire to apprentices. It is :

  • before the end of the training;
  • after the end of the training.

That said, each moment has its own pros and cons.

Distribute the questionnaire before the end of the training

Whether you provide the training online or face-to-face, it is preferable de distribute the questionnaire to the apprentices before the end of the training! The latter will be more attentive and do not hesitate to answer them.

Distribute the questionnaire after the end of the training

After the apprentices have finished their training, you can send them your questionnaire and in this case, if they submit their answer immediately. Make sure the answers are reliable, otherwise there will be a good chance that the questionnaire will be botched.

What are the different questions to ask in a satisfaction questionnaire?

In satisfaction surveys, it is the quality of the questions that encourages learners to answer. Here are some interesting questions to ask:

  • did you find everything you are looking for?
  • What difficulties did you encounter during the training?
  • Would you recommend this training to your loved ones?

You can vary between multiple-choice and open-ended questions.