The gaze speaks
Many studies have shown that the gaze has a significant influence in understanding your messages and those of your collaborators. In his book on cognitive biases, Daniel Kahneman relates an experience in a company where everyone was used to freely depositing a sum in the rest room in order to finance the supply of coffee. Under the pretext of decoration, a photo was put next to the box where the sums were deposited, and changed every day. Among the photos, one representing a face looking directly at the person paying a sum was displayed several times. Observation: each time this photo was in place, the sums paid were higher than the average for the other days!
Be careful to look at your colleagues when you interact with them, or meet their eyes when you pass by them. Do not let yourself be absorbed in your thoughts, by your papers and by the computer screen.
Gestures speak
Gestures accompany your verbal exchanges by providing important additional meaning. Impatience, for example:
your employee who shifts from one foot to the other, looks at his watch or cell phone, sighs
