In this article, we show you how to respond formally, by email, to a colleague who asks you for information in the professional context. You will also find a email template to follow for all your answers.
Respond to a request for information
When a colleague asks you, either by email or orally, about a question related to your job, it is normal to try to help him and provide him with a thoughtful and successful answer. Often, you will be forced to return to him by email, either because you have to take the time to check the information with your hierarchy, or because the answer requires some research from you. Anyway, you must answer him through a cordial email, polite and above all who will bring him something in relation to his request.
Some tips for responding to a colleague who asks you for information
You may not have the answer. Rather than tell him anything, then point him to a person who knows better to inform him. The most important thing to do is to answer him that you do not know, point. It must always be given the opportunity to bounce back, because the goal is to help him.
If you have the answer, then take the time to check it, to complete it, so that your e-mail is enough for him and that he does not have to look for additional information elsewhere.
The conclusion of your email must show him that you remain at his disposal if he has any other questions, immediately following your email or even later.
Email template to respond to a request for information from a colleague
Here is an email template for responding to your colleague asking for information:
Subject: Information request.
[Name of colleague],
I come back to you following your request concerning [object of the request].
You will find attached a folder containing the main issues of this topic which, I think, can greatly help you. I also put [name of a colleague] in a copy of this email, because it will help you even better, he worked a lot on this project.
I remain at your disposal if you have other questions,
Sincerely
[Signature] "
